v     Mediation: a practical process in which a neutral third party (mediator) will assist the disputing parties to reach a settlement to achieve mutual gain solutions.

 v     Negotiation: optimal outcomes achieved by using principled negotiation. Focus is on common interests and option-generating, not on positions.

 v     Conflict System Design: reduces the costs of handling disputes and provides more durable resolutions. Creates interests-oriented systems. Provides the necessary motivation, skills and resources.

 v     In-House Training for Negotiation, Mediation and Conflict Resolution Skills:  specialized and individualized for each session.

 v     Resolution of Workplace Disputes: direct management of the conflict. Further development of strategies for implementation to avoid further conflict including an action plan.